"Do you have a serious complaints? Why not make a complaint!"
NHP IT Solutions aims to provide the highest standards of service to its clients. If you have any complaints about our service that has been provided, you are most welcome to make complain and we can ensure you that immediate action would be taken to solve the problem provided the complain(s) are justifiable.
Our complaints procedures cover all aspects of our services including:
- Misrepresentation, Misconduct and Misbehaviour
- Negligence
- Undue delay in resloving the issues
- Any rude or abusive emails, calls or letters will not be replied.
How to make a complaint:
You must have to make a written complaint and must clearly state what about your complaints are. You may also state what outcome you are expecting to have. You must produce evidence to justify your complaints that will enable us to take appropriate action.
How your complaint(s) will be processed:
- We will ensure your confidentiality.
- We will take initiatives immediately and give you a response within 7 working days.
- If we need more time because of the complexity of the issue, we will let you know within 3 working days.
- Any rude or abusive emails, calls or letters will not be replied.
We consider all complaints seriously. If you are not happy with a specific aspect of our service, please tell the member of staff you are dealing with. Our staff will do all they can to resolve the problem. If they fail to satisfy your concern, then please contact the Chief Executive Officer: pallab@nhpitsolutions.com
You must provide your full name, address, FA Reference Number (if any), phone number / fax number, e-mail address.
